Clutter does not accept cancellations for orders that have successfully been processed – ALL SALES ARE FINAL.
Clutter Studios, LLC aims to always provide high quality Goods that are fault-free and undamaged. On occasion, however, goods may need to be returned. Returns are governed by these Terms and Conditions:
If you receive Goods that do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes, and setting out your options, you should contact us within 3 days to arrange collection and return. Clutter Studios, LLC is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.
Faulty Goods.
If any Goods you have purchased have faults when they are delivered to you, you should contact Clutter Studios, LLC within 10 days to arrange collection and return. Clutter Studios, LLC is not responsible for paying shipment costs. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, a replacement will be sent out to you. In the event that the product is now sold out, the price of the Goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the Goods.
Damaged in Transit.
If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to Clutter Studios, LLC within 3 days and arrange collection and return. Clutter Studios, LLC is not responsible for paying shipment costs.
The refund amount will depend on the shipping option chosen and if insurance was added at the time of shipping. Priority Mail only covers up to $50, and Priority exp $100, so if you do not choose to add insurance we can only guarantee a refund of up to that amount. No refund is offered on First Class as insurance is not provided for any amount unless additional insurance is added.
You should ALWAYS check that your package includes insurance if you require it. Clutter is not responsible if this is not communicated. Insurance is always added for items over $100 when shipping is paid as “Gallery shipping” and charged after the order is placed. Shipping paid during checkout may not have insurance added, always check.
NOTE FOR USING FREIGHT FORWARDING SERVICES:
Clutter is only liable for the safe delivery of goods to the address we ship too on the order. Insurance will only cover package delivered to that address. We will not accept any claims of items that are forwarded using a 3rd party service. These items may have been repacked or broken after shipping. We provide competitive international shipping options which are fully insured and guaranteed by us.
Clutter Policy for broken items includes the following:
Clutter is a production studio. We manufacture and produce works of art. Most damage we can repair in-house, and our first point of fix for any issue is to offer you a return label, which we cover the cost of, to assess the damage and see if we can repair free of charge. We also work with the artists who produced the work and in some cases return it to them to be repaired.
In some cases insurance companies will request to see the item and assess the damage, in which case you may not receive that item back. If you choose to do this, and they assess the damage and payout less than you paid for the item, Clutter is not liable for the rest of the purchase price. They may also decide not to pay out anything and destroy the original work. We do not recommend you send any art to an insurance company unless you are aware of this.
The best action is to always return to us. If we determine the piece cannot be repaired, we can work with the insurance companies, included USPS to facilitate the best outcome.
PLEASE NOTE: If you contact the artist directly and do not go through our process, then this is null and void. We are happy to work with you and the artist, but if you take us out of the loop you void this T&C with us.
Shipping costs are non-refundable. If we agree to a refund, it will be a refund of the price of the product(s) only, minus a 15% restocking fee – depending on the situation, not applicable to damage in transit, or refund for an oversell on the site. We will not cover shipping costs incurred by you when mailing us the item to be returned.
We will not issue a refund without a return of the product in question.
Gallery Items
Gallery Items Shipping will be collected at the close of a Gallery Exhibition. Refunds or cancellations of orders are not accepted once payment is received on an item.
Gallery items remain on display for the duration of the exhibition. Please make sure you are aware of the dates. These are NOT pre-order items, but they do not ship until 7-days after the completion of the exhibition.
SHIPPING INFORMATION FOR GALLERY ITEMS:
For the best shipping rates (Especially internationally – we get great FEDEX rates offline) choose GALLERY SHIPPING.
– All gallery items will be on display for the exhibition duration (please see show flyer for dates)
– Items will be shipped within 10 business days of the exhibit’s conclusion.
– In the case of already completed exhibits — within 4 -7 business days of the order being placed.
– Shipping invoices will be sent via PayPal, unless shipping is calculated at the time of checkout.
– All items over $100 will be insured automatically
We will only hold orders for a maximum of 6 months before we consider them abandoned.
Magazines & Subscriptions.
There are no returns on Magazines. If you receive a damaged magazine we will exchange the damaged magazine for you with a new magazine.
Original art (including customized toys) .
We do not accept returns or cancellation once payment is received on an item
Pre-Orders
Pre-Orders are not eligible for refunds due to missing the expected shipping date. Dates are estimates. Please be aware pre-order dates can and do change. Dates are those set by the manufacturer. There are NO REFUNDS available on pre-ordered items, regardless of circumstance or delays on production.
As with all orders, ALL PREORDERS ARE FINAL.
We cannot be held responsible for products that arrive later than expected. No refunds will be offered for ANY item that is not yet in stock. We do not offer refunds or compensation if items arrive later than the expected, or published ship dates. Some things are out of our control! (Customers who file chargebacks against us via PayPal or credit card will be banned from ordering from us forever.)
When placing an order for a Pre-Order item please note that any other items purchased in the same order will be held back until all items have arrived. If you would like your other items sooner, please contact us, and we would be happy to accommodate.
Chargebacks.
If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account. If you have questions about a payment made to us, we encourage you to contact us before filing a Chargeback. We reserve our right to dispute any Chargeback, and keep detailed documentation.
Clutter Studios, LLC reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Factors that may be taken into account in the exercise of this discretion include, but are not limited to:
– Any use or enjoyment that you may have already had out of the Goods.
– Any characteristics of the Goods which may cause them to deteriorate or expire rapidly.
– Any discounts that may have formed part of the purchase price of the Goods to reflect any lack of quality made known to the Customer at the time of purchase.
– Such discretion to be exercised only within the confines of the law.
All sales are FINAL, orders cannot be canceled once placed and payment is received.
If you wish to return Goods to Clutter Studios, LLC for any of the above reasons, please contact us using the details on the contact page or email [email protected] to make the appropriate arrangements.
We reserve the right to cancel any order, at any time, for any reason, with no warning, up to the time of shipping.
Need further help?
If you have any other questions regarding your order please contact us.