Common queries answered
Frequently asked Questions
At the moment due to the global COVID pandemic the physical gallery is open by appointment only. Contact us via emall [email protected].toys, or call us
(001) 212 255 2505 to make an appointment.
New Gallery show opening receptions are on the Second Saturday of every Month: 6pm – 9pm EST, and are free to the public.
Customer service is available Monday – Friday 10am-6pm (est).
Orders will ship within 7 business days. Unless the item purchased is a Gallery order or a Pre-order item. If you need an item to be rushed to you we are happy to assist, please just get in touch!
Please contact us as soon as you see an issue with a shipping address, we will be happy to help.
When your order ships you will receive an email with a tracking number. You can use that link to check the status at any time.
Absolutely! Select “Combine with other order / Pick-up” as the shipping option during checkout.
Product not available means the product is yet to become available to buy, or is not available to purchase from us any more. If you have any questions about an item, please reach out with a link to the item.
If you were not provided a shipping quote during check out, it probably means you were purchasing a Clutter Gallery Item. These items have all shipping calculated after check out.
Because the size and weight of packed artwork vary and shipping rates fluctuate, we do not charge shipping at the time of check out. In order to provide the best shipping rates, we calculate them once the package is sealed. You will receive a PayPal invoice or an email at the time of shipping.
We would love to talk to you about how we can work together, drop us a line!