Customer Help

Clutter does not accept cancellations for orders that have successfully been processed – ALL SALES ARE FINAL.

Clutter aims to always provide high quality Goods that are fault-free and undamaged. On occasion, however, goods may need to be returned.

Returns are governed by the full Terms and Conditions listed here.

On rare occasions, human error may mean you are accidentally shipped the incorrect items. If this happens please reach out to us as soon as possible, with images of the product you received. In these instances, we will send you a free-of-charge return label and get your correct items out as soon as we have received the package back from you. 

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 3 days.

Clutter Policy for broken items includes the following: Clutter is a production studio. We manufacture and produce works of art. Most damage we can repair in-house, and our first point of fix for any issue is to offer you a return label, which we cover the cost of, to assess the damage and see if we can repair free of charge. We also work with the artists who produced the work and in some cases return it to them to be repaired. Please note:In some cases insurance companies will request to see the item and assess the damage, in which case you may not receive that item back. If you choose to do this, and they assess the damage and payout less than you paid for the item, Clutter is not liable for the rest of the purchase price. They may also decide not to pay out anything and destroy the original work. We do not recommend you send any art to an insurance company unless you are aware of this. The best action is to always return to us. If we determine it cannot be repaired, we can work with the insurance companies, included USPS to facilitate the best outcome. If you contact the artist directly and do not go through our process, then this is null and void. We are happy to work with you and the artist, but if you take us out of the loop you void this T&C with us.

Clutter Studios, LLC is not responsible for paying shipment costs. The refund amount will depend on the shipping option chosen and if insurance was added at the time of shipping.

Priority Mail only covers up to $50, and Priority exp $100, so if you do not choose to add insurance we can only guarantee a refund of up to that amount. No refund is offered on First Class as insurance is not provided for any amount unless additional insurance is added. You should ALWAYS check that your package includes insurance if you require it. Clutter is not responsible if this is not communicated to us.

We will not issue a refund without a return of the product in question.

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Please email us at [email protected] or call our gallery number [001] 212-255-2505 Mon – Fri, 10am – 5pm [est].

All sales are FINAL, orders cannot be canceled once placed and payment is received, however we are happy to add items to orders or switch out items of the same or similar values.

In most cases, the items we sell are limited edition or one-of-a-kind items. Due to this items can not be back-ordered or pre-ordered for a future release. However, its always worth checking so please do reach out to us, and make sure you include the link to the product.