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Clutter Gallery. Beacon | NY

Customer Help

If you need help please check out the FAQs below!

Common purchase queries answered

Orders and Shipping

Domestic: Orders will typically ship within 7 business days. Unless the item purchased is a Gallery order or a Pre-order item.

International/Canada: Orders will ship within 10 business days. Unless the item purchased is a Gallery order or a Pre-order item.

We will of course accommodate any items that needs to be shipped quicker – or has any specific requests. Please just get in touch.

If you need to change the address for an open order that has not yet shipped please email us. If you need to change your address on file for future orders please navigate to your account page and update on the address tab.

 

You will need to create a new account in order to purchase on our site. Unfortunately, we were unable to bring over old accounts and orders. To see an old or outstanding order, pleas contact us. We are still able to access those acounts.

If you need to change the address for an open order that has not yet shipped please email us. If you need to change your address on file for future orders please navigate to your account page and update on the address tab.

If you were not provided a shipping quote during check out, it probably means you were purchasing a Clutter Gallery Item. These items have all shipping calculated after check out.

Because the size and weight of packed artwork vary and shipping rates fluctuate, we do not charge shipping at the time of check out. In order to provide the best shipping rates, we calculate them once the package is sealed. You will receive a PayPal invoice or an email at the time of shipping. 

Absolutely! Select “Combine with other order / Pick-up” as the shipping option during checkout.

At the moment due to the global COVID pandemic, the physical gallery is open by appointment only. Contact us via email [email protected], or call us
(001) 212 255 2505 to make an appointment.

New Gallery show opening receptions are on the Second Saturday of every Month: 6pm – 9pm EST, and are free to the public.

Customer service is available Monday – Friday 10am-6pm (est).

Absolutely! We do our best to combine all multiple orders, and refund excess shipping paid. If you have a special request, please reach out! 

If you need to swap an item

Returns and Exchanges

Clutter aims to always provide high quality Goods that are fault-free and undamaged. On occasion, however, goods may need to be returned.

Returns are governed by the full Terms and Conditions listed here.

On rare occasions, human error may mean you are accidentally shipped the incorrect items. If this happens please reach out to us as soon as possible, with images of the product you received. In these instances, we will send you a free-of-charge return label and get your correct items out as soon as we have received the package back from you. 

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 3 days.

Clutter Policy for broken items includes the following: Clutter is a production studio. We manufacture and produce works of art. Most damage we can repair in-house, and our first point of fix for any issue is to offer you a return label, which we cover the cost of, to assess the damage and see if we can repair free of charge. We also work with the artists who produced the work and in some cases return it to them to be repaired. Please note:In some cases insurance companies will request to see the item and assess the damage, in which case you may not receive that item back. If you choose to do this, and they assess the damage and payout less than you paid for the item, Clutter is not liable for the rest of the purchase price. They may also decide not to pay out anything and destroy the original work. We do not recommend you send any art to an insurance company unless you are aware of this. The best action is to always return to us. If we determine it cannot be repaired, we can work with the insurance companies, included USPS to facilitate the best outcome. If you contact the artist directly and do not go through our process, then this is null and void. We are happy to work with you and the artist, but if you take us out of the loop you void this T&C with us.

Clutter Studios, LLC is not responsible for paying shipment costs. The refund amount will depend on the shipping option chosen and if insurance was added at the time of shipping.

Priority Mail only covers up to $50, and Priority exp $100, so if you do not choose to add insurance we can only guarantee a refund of up to that amount. No refund is offered on First Class as insurance is not provided for any amount unless additional insurance is added. You should ALWAYS check that your package includes insurance if you require it. Clutter is not responsible if this is not communicated to us.

We will not issue a refund without a return of the product in question.

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Please email us at [email protected] or call our gallery number [001] 212-255-2505 Mon – Fri, 10am – 5pm [est].

All sales are FINAL, orders cannot be canceled once placed and payment is received, however we are happy to add items to orders or switch out items of the same or similar values.

In most cases, the items we sell are limited edition or one-of-a-kind items. Due to this items can not be back-ordered or pre-ordered for a future release. However, its always worth checking so please do reach out to us, and make sure you include the link to the product.

Other F.A.Q

We love to get submissions for our exhibitions It’s impossible for us to see all of the amazing artists out there, so please do get in touch. Keep in mind that we are predominantly a Toy art / Low brow gallery. Send submissions to [email protected] marked FAO Gallery Curator.

We would love to see your designs! Please get in touch!

To join the gallery preview list please submit the form here. Emails are sent out with links to the password-protected areas at 12 pm (est) on the day of the opening. Items go live to purchase at 2pm (Est) on show day.

Physical Gallery Show

Every 2nd Saturday of the month

International Artists

Art from around the globe

Worldwide Shipping

We ship worldwide

100% Secure Checkout

PayPal / MasterCard / Visa