Customer Help

Clutter does not accept cancellations for orders that have successfully been processed – ALL SALES ARE FINAL.

Clutter aims to always provide high quality Goods that are fault-free and undamaged. On occasion, however, goods may need to be returned.

Returns are governed by the full Terms and Conditions listed here.

On rare occasions, human error may mean you are accidentally shipped the incorrect items. If this happens please reach out to us as soon as possible, with images of the product you received. In these instances, we will send you a free-of-charge return label and get your correct items out as soon as we have received the package back from you. 

If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 3 days.

NOTE FOR USING FREIGHT FORWARDING SERVICES:
Clutter is only liable for the safe delivery of goods to the address we ship too on the order. Insurance will only cover package delivered to that address. We will not accept any claims of items that are forwarded using a 3rd party service. These items may have been repacked or broken after shipping. We provide international shipping options which are fully insured and guaranteed by us.

Clutter Policy for broken items includes the following: Clutter is a production studio. We manufacture and produce works of art. Most damage we can repair in-house, and our first point of fix for any issue is to offer you a return label, which we cover the cost of, to assess the damage and see if we can repair free of charge. We also work with the artists who produced the work and in some cases return it to them to be repaired. 

All package over $100 will be insured as standard, when shipping fee is sent after sale.. Unless customer decides not to insure. 

Please note: In some cases insurance companies will request to see the item and assess the damage, in which case you may not receive that item back. If you choose to do this, and they assess the damage and payout less than you paid for the item, Clutter is not liable for the rest of the purchase price. They may also decide not to pay out anything and destroy the original work. We do not recommend you send any art to an insurance company unless you are aware of this. The best action is to always return to us. If we determine it cannot be repaired, we can work with the insurance companies, included USPS to facilitate the best outcome. If you contact the artist directly and do not go through our process, then this is null and void. We are happy to work with you and the artist, but if you take us out of the loop you void this T&C with us.

When choosing shipping fee at check out Clutter Studios, LLC is not responsible for paying shipment costs. The refund amount will depend on the shipping option chosen and if insurance was added at the time of shipping.

Priority Mail only covers up to $50, and Priority exp $100, so if you do not choose to add insurance we can only guarantee a refund of up to that amount. No refund is offered on First Class as insurance is not provided for any amount unless additional insurance is added. You should ALWAYS check that your package includes insurance if you require it. Clutter is not responsible if this is not communicated to us.

We will not issue a refund without a return of the product in question, and without an insurance claim being paid by the shipping company.

Please email us at [email protected] or call our gallery number [001] 212-255-2505 Mon – Fri, 10am – 5pm [est].

All sales are FINAL, orders cannot be canceled once placed and payment is received, however we are happy to add items to orders or switch out items of the same or similar values.

In most cases, the items we sell are limited edition or one-of-a-kind items. Due to this items can not be back-ordered or pre-ordered for a future release. However, its always worth checking so please do reach out to us, and make sure you include the link to the product.

The outer package is created to protect the inner contents, whether is it artist-made or factory-produced. Unless stated on the website, it is not considered part of the art and cannot be replaced or claimed against. For factory-produced boxes, we may be able to replace the box, but it is not guaranteed. Clutter is not responsible for the shipping cost of replacement packaging if it is available. Please do not collect art for the packaging, enjoy the item you fell in love with. We would like to encourage everyone to use less packaging, and reduce waste.

Please reach out to us to resolve all customer service issues.

If you contact your bank or credit card company to decline, chargeback or otherwise reverse the charge of any payable fees to us (“Chargeback”), we may automatically terminate your Account.

If you have questions about a payment made to us, we encourage you to contact us before filing a Chargeback. We reserve our right to dispute any Chargeback and keep detailed documentation including your agreement to our Terms & Conditions on checkout.

All sales are FINAL, orders cannot be canceled once placed and payment is received.